How do I change my bank account information?

To change your checking account information, you can fax us either a pre-printed voided check along with your merchant ID# and signature, or a bank letter on bank letterhead with the new account information, along with your merchant ID# and signature. This can be faxed to customer service at 516-750-0253. If you accept American Express and/or Discover, you will need to contact them directly to update your account information with them.

How do I get a voice authorization?

To obtain a voice authorization over the telephone, you can call (800) 944-1111. Enter Bank ID # 0067600

I would like to cancel or pay off the lease of my equipment. How do I go about doing this?

You will need to contact your leasing company directly. EVO does not lease equipment and we have no control over leasing contracts with outside organizations. If you are unsure of whom your leasing company is, you can review your checking account statement for the name of the company.

I am getting billed with surcharges on my statements. What are these fees and how can I eliminate them?

Surcharges are assessed by Visa and MasterCard on certain card types. These include Visa Signature Cards, MasterCard World Cards, Visa and MasterCard Commercial Cards (business cards). Unfortunately, these cards are more costly to maintain and therefore are subject to higher fees. You cannot refuse to accept certain card types because of the higher costs associated with them. Once you sign an agreement to accept Visa and MasterCard, you must accept all cards with the Visa/MasterCard logo.

However, you can avoid getting billed surcharges on certain transactions by doing the following:

• Make sure to batch out your terminal within 2 days of the transaction date
• On Visa mail/phone order transactions, make sure when you are prompted for AVS (address verification) and an order number, that you enter the information.
• When possible, use card swipe in place of key entering a sale.